Last Updated: June 17, 2026
VRINOW ("VRINOW," "Company," "we," "our," or "us") provides language access services, including interpreting, video remote interpreting, over-the-phone interpreting, translation, localization, technology-enabled language services, and related support services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website, platform, applications, portals, interpreting services, translation services, client services, employment and contractor relationships, vendor relationships, marketing activities, and related services, collectively, the "Services."
This Privacy Policy is intended to describe our privacy practices in accordance with applicable privacy and data protection laws, which may include, where applicable, the California Consumer Privacy Act as amended by the California Privacy Rights Act, collectively "CCPA," the Children's Online Privacy Protection Act, "COPPA," the General Data Protection Regulation (EU) 2016/679, "GDPR," the UK GDPR, the Swiss Federal Act on Data Protection, "FADP," the Canadian Personal Information Protection and Electronic Documents Act, "PIPEDA," and other applicable federal, state, provincial, local, and international privacy laws.
This Privacy Policy does not replace any separate written privacy, data protection, business associate, student data privacy, confidentiality, or security agreement between VRINOW and a client. If a separate written agreement applies, that agreement will control as to the specific subject matter addressed in that agreement.
VRINOW provides interpreting, translation, localization, language access technology, and related services.
VRINOW may act as a data controller, business, or similar responsible party when we determine the purposes and means of processing personal information. This may include personal information relating to website visitors, marketing recipients, job applicants, employees, independent contractors, interpreters, translators, vendors, client contacts, business contacts, and other individuals who interact directly with VRINOW.
VRINOW may act as a data processor, service provider, contractor, or similar role when we process personal information on behalf of a client in connection with interpreting, translation, localization, document processing, video remote interpreting, over-the-phone interpreting, or related services.
When we act as a processor or service provider, we process personal information according to the client's instructions, applicable law, and any applicable written agreement with the client.
The types of personal information we collect depend on your relationship with VRINOW and how you use the Services.
You are not required to submit personal information to browse some parts of our website. However, we may need certain personal information to respond to inquiries, provide Services, process orders, manage accounts, evaluate job or contractor applications, communicate with you, or comply with legal obligations.
We may collect the following categories of personal information:
This may include:
This may include:
If you apply to work with or provide services to VRINOW, we may collect:
In connection with providing Services, we may receive or process personal information contained in:
When you use our website, platform, or digital Services, we may collect:
Depending on the Services requested by a client, we may process sensitive personal information contained in client-provided materials or communications. This may include information relating to:
We process sensitive personal information only where necessary to provide Services, comply with law, perform contractual obligations, protect rights, or as otherwise permitted by applicable law.
We may collect personal information that you voluntarily provide, such as when you:
If you access VRINOW Services through a third-party login, single sign-on provider, social media account, or integrated platform, we may receive information that you or the third-party service permits us to access, such as your name, email address, employer, role, or authentication information.
Your use of third-party services is also subject to those third parties' terms and privacy policies.
VRINOW does not sell personal information.
VRINOW does not share personal information for cross-context behavioral advertising as those terms may be defined under applicable privacy laws.
VRINOW does not disclose personal information to third parties for their independent direct marketing purposes.
We may collect personal information in the following ways:
We collect information directly from you when you:
We may receive personal information from clients in connection with providing Services, including interpreting, translation, localization, scheduling, account management, or platform services.
We may receive information from:
We may collect information automatically through:
We use personal information only for lawful and appropriate purposes, including:
We may use personal information to:
We may use personal information to:
We may use applicant, employee, and contractor information to:
We may use personal information to:
We may use personal information to:
Where permitted by law, we may use business contact information to:
You may opt out of marketing communications at any time.
We may use information to:
Where applicable law requires a legal basis for processing personal information, VRINOW may rely on one or more of the following legal bases:
For sensitive or special category information under GDPR or similar laws, VRINOW may rely on:
For Canadian residents, processing of personal information is carried out based on knowledge and consent or another lawful basis recognized under PIPEDA or applicable provincial law.
For California residents, processing may be carried out for business purposes, service provider purposes, compliance with legal obligations, and other purposes permitted by the CCPA.
We may share personal information only as described in this Privacy Policy, as authorized by you or our clients, as necessary to provide Services, or as required or permitted by law.
We may share personal information with:
We may share information with vendors and service providers that help us operate our business and provide Services, including:
These third parties are authorized to use personal information only as necessary to provide services to VRINOW or as otherwise permitted by law and contract.
We may share information with authorized employees, interpreters, translators, contractors, project managers, quality assurance personnel, account managers, and support teams as necessary to provide and support the Services.
Where VRINOW acts as a processor or service provider, we may share personal information with the client that provided the information or on whose behalf we process the information.
We may disclose personal information where we believe disclosure is necessary or appropriate to:
We may share or transfer personal information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, reorganization, or similar business transaction.
We may share personal information with your consent, at your direction, or as directed by a client where the client is responsible for the information.
Our Services may contain links to third-party websites, applications, platforms, social media pages, or services.
If you access a third-party website or service from VRINOW's website or Services, any information you provide to that third party is governed by that third party's privacy policy and terms, not this Privacy Policy.
We are not responsible for the privacy practices, security, content, or data handling practices of third-party websites, advertisers, platforms, or services. You should review the privacy policies of those third parties before providing information to them.
If our Services include social media sharing features or integrations, those social media providers may collect information about you. Your interactions with those features are governed by the privacy policies of the applicable social media providers.
Where required by law, VRINOW relies on your consent to send electronic marketing communications, such as newsletters, promotional updates, or event invitations.
In some cases, VRINOW may rely on legitimate business interests to send marketing communications to existing clients or business contacts about services similar to those already provided or discussed, unless you have opted out.
You may opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us at: privacy@vrinow.com
Even if you opt out of marketing communications, VRINOW may continue to send you non-promotional communications, including messages about your account, Services, billing, payment, service updates, security notices, legal notices, or other business communications.
VRINOW may use cookies and similar tracking technologies on our website and digital Services.
Cookies and similar technologies may be used to:
Where required by law, non-essential cookies, such as analytics or marketing cookies, will be used only with your consent.
Our online personal data collection methods may not recognize all web browser "Do Not Track" signals. You may be able to modify your browser settings to block cookies or third-party cookies. However, disabling cookies may affect website functionality.
If VRINOW uses analytics providers, such as Google Analytics or similar tools, those providers may process information according to their own privacy terms and settings.
VRINOW's website and Services are not directed to children under the age of thirteen (13).
We do not knowingly collect or maintain personal information directly from children under the age of thirteen (13), except where necessary in connection with Services requested by a client, where permitted by law, and subject to appropriate safeguards.
For example, clients may provide documents, records, or communications that contain information about minors in connection with educational, healthcare, legal, government, or other language access services.
If we become aware that we have collected personal information directly from a child under thirteen (13) in a manner not permitted by law, we will take appropriate steps to delete the information or comply with applicable legal requirements.
If you believe we have collected personal information from a child under thirteen (13) in violation of this Privacy Policy, please contact us at: privacy@vrinow.com
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide Services, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, protect rights, and satisfy operational, tax, accounting, employment, contractual, and regulatory requirements.
Unless a different retention period is required by law, contract, or client instruction, VRINOW may generally retain records as follows:
Some information may remain in backups, archives, logs, or disaster recovery systems for a limited period before deletion according to our retention and backup practices.
VRINOW uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These safeguards may include, as appropriate:
No method of transmission, storage, website operation, platform operation, or electronic processing can be guaranteed to be 100% secure. VRINOW cannot guarantee absolute security of personal information.
You are responsible for maintaining the confidentiality of your account credentials, passwords, access codes, and authorized user access.
VRINOW is based in the United States. If you access the Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where VRINOW, its service providers, or its contractors operate.
These countries may have privacy laws that differ from the laws in your jurisdiction.
Where required by applicable law, VRINOW uses appropriate safeguards for international data transfers. These safeguards may include:
VRINOW does not claim certification under the EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework, or Swiss-U.S. Data Privacy Framework unless such certification is expressly posted by VRINOW and appears on the official Data Privacy Framework list.
Depending on where you live and the nature of your relationship with VRINOW, you may have certain privacy rights regarding your personal information.
These rights may include:
To exercise privacy rights, contact us at: privacy@vrinow.com
We may need to verify your identity before processing your request. We may also deny or limit a request where permitted or required by law, including where the information is necessary to provide Services, comply with legal obligations, protect rights, maintain business records, complete transactions, or process information on behalf of a client.
If VRINOW processes personal information as a processor or service provider on behalf of a client, we may refer your request to the applicable client or require you to contact the client directly.
This section applies to California residents to the extent the CCPA applies to VRINOW.
California residents may have the right to:
VRINOW does not sell personal information.
VRINOW does not share personal information for cross-context behavioral advertising.
VRINOW does not knowingly sell or share personal information of minors under sixteen (16) years of age.
To submit a California privacy request, contact: privacy@vrinow.com
California residents may designate an authorized agent to submit a request on their behalf. We may require proof that the agent is authorized and may also require the resident to verify their identity directly with us.
California "Shine the Light" Law
California Civil Code Section 1798.83 permits California residents to request certain information about disclosures of personal information to third parties for those third parties' direct marketing purposes. VRINOW does not disclose personal information to third parties for their independent direct marketing purposes.
California residents may submit requests to: privacy@vrinow.com
If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar privacy laws, you may have the following rights, subject to applicable conditions and exceptions:
To exercise these rights, contact: privacy@vrinow.com
You may also have the right to lodge a complaint with a supervisory authority in your country or region.
If you are located in the EEA, you may contact your local data protection authority. A list of EU data protection authorities is available through the European Data Protection Board.
If you are located in the United Kingdom, you may contact the UK Information Commissioner's Office.
If you are located in Switzerland, you may contact the Swiss Federal Data Protection and Information Commissioner.
If you are located in Canada, you may have rights under PIPEDA or applicable provincial privacy laws, including the right to access and correct personal information and to withdraw consent, subject to legal and contractual restrictions.
To submit a Canadian privacy request, contact: privacy@vrinow.com
VRINOW does not use personal information to make automated decisions that produce legal or similarly significant effects without human involvement, unless disclosed separately or permitted by applicable law.
We may use automated tools for routine business purposes, such as security monitoring, spam prevention, analytics, routing requests, or improving platform functionality.
When VRINOW transfers personal information to vendors, service providers, contractors, or other third parties, we do so for limited and specified purposes.
We require third parties that process personal information on our behalf to protect personal information and process it only according to our instructions, contractual obligations, and applicable law.
Third parties may be required to notify us if they can no longer meet their privacy, confidentiality, or security obligations.
VRINOW may remain responsible for personal information transferred to third-party service providers where required by applicable law.
VRINOW may also be required to disclose personal information in response to lawful requests by public authorities, including requests related to national security, law enforcement, regulatory compliance, or legal process.
If you have concerns about how VRINOW processes personal information, we encourage you to contact us first so that we can review and respond to your concern.
You may contact us at: privacy@vrinow.com
Depending on your location, you may also have the right to file a complaint with a privacy or data protection authority.
VRINOW may update this Privacy Policy from time to time.
When we update this Privacy Policy, we will revise the "Last Updated" date above. Changes will be posted on our website and, where appropriate or required by law, we may provide additional notice by email, platform notice, or other reasonable means.
Your continued use of the Services after an updated Privacy Policy is posted means that you acknowledge the updated Privacy Policy.
Except to the extent superseded by applicable privacy or data protection law, this Privacy Policy and the relationship between you and VRINOW shall be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
Venue for any action relating to this Privacy Policy shall be in the state or federal courts located in Massachusetts, except where otherwise required by applicable law or a written agreement between VRINOW and a client.
If you have questions about this Privacy Policy or VRINOW's privacy practices, or if you would like to exercise a privacy right, you may contact us at:
Email: privacy@vrinow.com
Mail:
Data Privacy Contact:
VRINOW Data Privacy Team
privacy@vrinow.com